Compliments, Complaints and Suggestions

Our teams are made up of individuals with different identities, cultures, origins and experiences, and we are proud to promote work environments where everyone can give their best. We're nonconformist and curious. We’re moved by the constant search for different ways of doing things, to be more efficient, to improve.

We believe there is always room for improvement. We have come this far thanks to the people who have told us where we could improve. We welcome your compliments, complaints and suggestions.

You can provide feedback to us by email us at: andrew@moonmirror.co 

If you give feedback, we aim to acknowledge your contact within two working days and respond to your feedback within 15 working days after acknowledgement.

If your matter is complex it might take longer to resolve. If this is the case, an interim response may be provided to you.

Besides, we are passionate about creating home decor fashion. We are motivated to make our customers happy and we do not put limits on our teams’ imagination. We want the effects we generate to be positive for everyone. We think and act in a sustainable and transparent way, always working towards the goal of creating attractive, ethical and quality home decor items.

Every designer coming to our online store is welcome to provide design ideas on mirrors to us, those whose ideas is take can win $1,000 in reward and we also provide brokerage every season to those who contribute to our careers.